1. General provisions
1.1. These terms and conditions for the purchase and sale of goods (hereinafter the "Terms"), once accepted by the Buyer (by reading the Terms and ticking the box next to the statement "I have read and agree to the SUPshop terms and conditions"), are a legal document binding on the parties which sets out the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for delivery and return of goods, the liability of the parties and other provisions relating to the purchase and sale of goods in the SUPshop online shop.
1.2. The Seller reserves the right to change, amend or supplement the Terms at any time. Registered Buyers will be informed of any changes, amendments or additions when logging in to the SUPshop website and will be required to accept the Terms again. Changes to the Terms apply only to orders placed after the Terms were changed.
1.3. The following are entitled to make purchases in our online shop: natural persons with legal capacity; minors aged between fourteen and eighteen, only with the consent of their parents or guardians, except where they independently manage their own income; and legal entities.
2. Entry into force of the sales contract
2.1. The contract between the Buyer and the Seller is deemed to have been concluded from the moment the Buyer, having selected the item(s) to be purchased and created a shopping basket, clicks the "Buy" link.
2.2. SUPshop is not obliged to notify the Buyer separately of its consent to conclude the contract. SUPshop is deemed to have confirmed the order from the moment it begins to process it.
2.3. Each sales contract concluded between the Buyer and the Seller is registered and stored in the database of the SUPshop online shop, but for no longer than required by the legislation of the Republic of Lithuania.
3. Rights of the Buyer
3.1. The Buyer has the right to purchase goods in the SUPshop online shop in accordance with the procedure laid down in these Terms and by the online shop.
3.2. The Buyer has the right to withdraw from the sales contract concluded with the SUPshop online shop by notifying the Seller in writing (by email, stating the order number), or to return part of the goods purchased under the concluded contract within the period specified in the Terms.
3.3. The Buyer may not return goods in the following cases:
3.3.1. the supply of audio and video works and phonograms on any video or audio media, or of computer software, where the Buyer has broken the protective packaging of the goods;
3.3.2. the supply of books, newspapers, magazines or other periodicals;
3.3.3. the supply of cosmetics, perfumery, household chemicals and hygiene products;
3.3.4. the supply of underwear;
3.2.5. where the goods being returned were made to the Buyer's personal requirements or to specifications provided by the Buyer;
3.3.8. in other cases where withdrawal from the sales contract is not possible under the laws of the Republic of Lithuania.
3.4. The Buyer may exercise the right to return goods only if the goods have not been damaged, the packaging is intact, their appearance has not changed significantly and they have not been used. The Buyer's right provided for in clause 3.3 of the Terms is exercised in accordance with Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014 "On the amendment of Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 "On the approval of the Retail Trade Rules"" and the procedure laid down in Articles 6.22810 and 6.22811 of the Civil Code.
4. Obligations of the Buyer
4.1. The Buyer must accept the goods in accordance with the procedure laid down in these Terms and pay the agreed amount for them.
4.2. If the details provided by the Buyer in the registration form change, the Buyer must update them without delay.
4.3. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must inform the Seller immediately using the means of contact given in the "Contacts" section.
4.4. When using the SUPshop online shop, the Buyer undertakes to comply with these Terms and not to breach the legislation of the Republic of Lithuania.
4.5. If the Buyer refuses to accept the goods at the time of delivery without a valid reason, the Buyer must cover the cost of delivering the goods.
5. Rights of the Seller
5.1. If the Buyer attempts to undermine the stability and security of the online shop or breaches their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer's access to the online shop or, in exceptional cases, to cancel the Buyer's registration.
5.2. In the event of important circumstances, the Seller may temporarily or permanently discontinue the operation of the online shop without notifying the Buyer in advance.
5.3. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer, having chosen one of the non-cash payment methods, does not pay for the goods within 2 (two) working days.
5.4. Where the Buyer chooses to pay in cash on delivery and there is any uncertainty about the information provided in the order, the Seller will contact the Buyer on the telephone number given in the order. In that case the delivery period starts from the day on which contact is made with the Buyer. The Seller has the right to cancel the Buyer's order without prior notice if the Seller is unable to contact the Buyer within 2 (two) working days.
5.5. SUPshop has the right in all cases to decline to conclude a sales contract with a particular Buyer who has placed an order, including but not limited to cases where the Buyer has withdrawn from a sales contract and returned goods 2 or more times in the last 9 months.
5.6 SUPshop has the right to withdraw from a concluded sales contract if the goods specified in the contract are out of stock, or if the contract was concluded by a person who, under these Terms, was not entitled to conclude it.
6. Obligations of the Seller
6.1. The Seller undertakes to enable the Buyer to use the services provided by the SUPshop online shop under the conditions set out in these Terms and in the online shop.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer and under the conditions set out in these Terms.
6.3. If, due to important circumstances, the Seller is unable to deliver the ordered goods to the Buyer, the Seller undertakes to offer an equivalent product or one as similar in its properties as possible. If the Buyer refuses to accept the equivalent or most similar product, the Seller undertakes to refund the money paid by the Buyer within 3 (three) working days, if advance payment was made.
6.4. The Seller undertakes to respect the Buyer's right to privacy in respect of the personal information provided in the online shop's registration form, except in cases provided for by the laws of the Republic of Lithuania.
7. Prices of goods, payment procedure and deadlines
7.1. The prices of goods in the online shop and in the generated order are shown in euros including VAT. SUPshop reserves the right to change the prices of goods if tax rates change, and also where the manufacturer / supplier changes its pricing.
7.2. The Buyer pays for the goods in one of the following ways:
7.2.1. Payment by bank transfer – this is advance payment, where the Buyer, having printed the order and gone to the nearest bank branch, or simply by using an online banking system, transfers the money to one of SUPshop's bank accounts.
7.2.2. Payment by credit card or via a bank link service – this is advance payment, where the Buyer, using an online banking system, transfers the money to one of SUPshop's bank accounts.
7.2.3. Payment in cash on delivery – the Buyer pays for the goods at the time of delivery (handover and acceptance).
7.3. When paying by the method provided for in clause 7.2.1, the Buyer undertakes to pay immediately. In these cases, the parcel is prepared and the delivery period starts only once payment for the goods has been received.
7.4 If payment (other than payment in cash on delivery) is received on a working day before 12:00, that day counts as the first day of processing the order. If payment is received after 12:00, the first day of order processing and delivery is the next working day.
8. Delivery of goods
8.1. Goods are delivered by the Seller or its authorised representative.
8.2. The Seller undertakes to deliver the goods to the Buyer within the periods stated in the product descriptions. These periods do not apply where the required goods are not in the Seller's warehouse and the Buyer is informed that the ordered goods are unavailable. The Buyer also agrees that, in exceptional cases, delivery of goods may be delayed due to Force Majeure circumstances.
8.3. When ordering goods, the Buyer undertakes to state the exact place of delivery.
8.4. The Buyer undertakes to accept the goods in person. Where the Buyer cannot accept the goods in person and the goods have been delivered to the address given and in accordance with the other details provided by the Buyer, the Buyer has no right to make any claim against the Seller regarding delivery of the goods to the wrong person.
8.5. On delivery of the goods, the Buyer must check the condition of the consignment together with the Seller or its authorised representative. Once the Buyer has signed the invoice (consignment note) or other document of handover and acceptance of the consignment, the consignment is deemed to have been handed over in proper condition.
8.6. The delivery charge and more detailed information on delivery of goods are provided in the "Delivery terms" section of the online shop.
8.7. Where the Buyer withdraws from the sales contract on the basis of these Terms, the Buyer must pay all direct costs of returning the goods to the Seller. The amount of these costs incurred by the Seller is deducted from the money paid for the goods that is to be refunded to the Buyer.
8.8. If the ordered goods cannot be delivered in a single consignment, SUPshop has the right to deliver the goods in several consignments.
8.9. In all cases, the Seller is released from liability for failure to meet delivery deadlines if the goods are not delivered to the Buyer, or are delivered late, through the fault of the Buyer or due to circumstances dependent on the Buyer.
9. Quality guarantee and shelf life of goods
9.1. All goods are covered by the warranty periods set by the manufacturer. If a product fails during the warranty period, it is repaired free of charge. The Seller does not provide warranty service for goods and in each case refers the Buyer to the centre providing warranty service.
9.2. The properties of each product sold by SUPshop are set out in the product description accompanying each product.
9.3. The Seller is not responsible if the colour, shape or other parameters of goods shown in the online shop do not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
9.4. Where the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for by the relevant legislation applies.
9.5. The Seller undertakes to sell goods to the Buyer in such a way that the Buyer has a real opportunity to use them before the end of their shelf life. Goods with particularly short warranty periods are marked in the online shop with a special warning sign.
9.6. More detailed information on the warranty conditions for goods is provided in the "Warranty obligations" section of the SUPshop online shop.
10. Return and exchange of goods
10.1. Goods are returned and exchanged in accordance with Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014 "On the amendment of Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 "On the approval of the Retail Trade Rules"" and the procedure laid down in Articles 6.22810 and 6.22811 of the Civil Code.
10.2. The Buyer may exercise the right to return and exchange goods within 14 (fourteen) days from the day the goods are delivered to them, by notifying the Seller in accordance with the procedure set out in clause 3.2 of the Terms.
10.3. Returned goods must be in their original, undamaged packaging, must not have been damaged by the Buyer and must not have lost their commercial appearance (labels intact, protective films not removed, etc. (this clause does not apply where faulty goods are returned)), must be complete as received by the Buyer, and must be accompanied by the proof of purchase and the warranty card (if one was issued).
10.4. The Buyer may deliver returned goods in person to the address specified by the Seller or send them by courier. Where goods are returned under the right provided for in clause 3.2, the Buyer bears the cost of returning the goods. Where the wrong product and/or a faulty product has been received and is returned, the Seller undertakes to collect such goods and replace them with equivalent suitable goods. Where the Seller has no equivalent goods, it refunds the Buyer the money paid for the goods.
10.5. The Seller has the right to refuse goods returned by the Buyer if the Buyer does not follow the return procedure set out in this section.
11. Liability
11.1. The Buyer is fully responsible for the accuracy of the details provided in the registration form. If the Buyer does not provide accurate details in the registration form, the Seller is not liable for the resulting consequences.
11.2. The Buyer is responsible for actions performed while using this online shop.
11.3. The Buyer is responsible for disclosing their login details to third parties. If a third party uses the services provided by SUPshop after logging in to the online shop with the Buyer's login details, the Seller regards that person as the Buyer.
11.4. The Seller is released from all liability where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, did not read these Terms even though they were given the opportunity to do so.
11.5. If the Seller's online shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information on them or the activities carried out there, does not maintain or control those websites and does not represent those companies and persons.
11.6. In the event of damage, the party at fault compensates the other party for the direct losses incurred.
12. Exchange of information
12.1. The Seller sends all notifications to the email address provided in the Buyer's registration form.
12.2. The Buyer sends all notifications and questions using the means of contact given in the "Contacts" section of the Seller's online shop.
13. Final provisions
13.1. Relations arising from these Terms are governed by the law of the Republic of Lithuania.
13.2. All disagreements arising from the performance of these Terms are resolved by negotiation. If agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
